At Super E-Bikes, we ensure that all E-bikes and E-scooters purchased through our store are covered by the manufacturer’s warranty. Please read the following warranty policy to understand the terms, coverage, and process for warranty claims.

1. Warranty Duration
Varies by Brand and Product: The warranty duration varies depending on the brand and specific product. Most manufacturers offer warranties ranging from 6 months to 1 year. However, certain parts may have different warranty periods; for example, some manufacturers provide extended warranties for frames, such as up to 5 years.

2. Warranty Coverage
Manufacturer’s Terms: The warranty coverage is provided according to the manufacturer’s specific warranty policy. Details of what is covered, including any exclusions, will be outlined in the documentation provided with your purchase.

3. Warranty Claims Process
Direct Manufacturer Claims: For any warranty claims, customers must contact the manufacturer directly using the contact details provided in the product manuals or other documentation. The manufacturer will guide you through their warranty process.
Video Evidence: For technical issues or visible damage, customers will be required to submit a video to the manufacturer demonstrating the problem. We strongly recommend recording an unboxing video to avoid disputes regarding damage.

4. Repair, Replacement, or Refund Manufacturer’s Responsibility: If a defect cannot be repaired, the manufacturer may offer to replace the product or issue a refund. In the case of a refund, the manufacturer will arrange for the return of the product.

5. Our Role as the Seller
Facilitating Communication: While warranty claims are handled directly with the manufacturer, we are committed to facilitating fast and effective communication between you and the manufacturer if you encounter difficulties reaching them.
Neutral Third-Party Assistance: In the event of a conflict between you and the manufacturer, we will do our best to assist as a neutral third party. However, we cannot guarantee any specific outcomes or resolutions.

6. Customer Support
If you have any questions or need assistance with your warranty claim, please feel free to contact our customer support team at support@superebikes.co.uk. We are here to help ensure a smooth warranty process.